Errors

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ACT-To-Outlook Professional Advanced Edition errors are generally followed by a code and a string that explains the error. From past experience, ACT-To-Outlook Professional Advanced Edition generates very few errors once it is setup. The product has been out for over 2 years and we believe that most bugs have either been found or exterminated (literally). Ever so often we get calls re. errors and here is a list of actions you can take to resolve the error:

Errors with retrieving Outlook Folders
This error occurs when you've changed folders in Outlook and ACT-To-Outlook Pro cannot find the default folder. The message is in general:

"ACT-To-Outlook Professional Advanced Edition: Error on retrieving Tasks Folder"

"ACT-To-Outlook Professional Advanced Edition: Error on retrieving Contacts Folder"

"ACT-To-Outlook Professional Advanced Edition: Error on retrieving Appointments/Calendar Folder"

Solution 1

1.

Click on the Outlook Folders Tab

2.

Click on the Pick Folder button for each Outlook Folder and select the corresponding Outlook folder.

3.

Do this for each folder.

Solution 2

1.

Click on File->Retrieve Default Outlook Folders. This will retrieve the Outlook Default Folders into the folders in question and reset them to the default.

Out of Memory Error of Vbox Error
This can occur if you are converting many history items into the contact's body text (the part in Outlook contact where you can write). There are various solutions problem:

1.

Disable converting history.

2.

Reduce the amount of history items that you convert.

3.

Clean up your database of old history records

This is a limitation in Outlook when you put large amounts of text into the contact's body.

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Note: This section is new and we will be expanding it re. any issues with errors with ACT-To-Outlook Professional. Check our online help for any additions and solutions before you contact ACT-To-Outlook.com.