Your source for ACT! and Outlook Data Management products and services!

act-to-outlook Inc. abides to the principles that all software delivery should be done using the Internet in a downloadable form. 

Purchase Policies

Delivery
All act-to-outlook Inc. products are available in electronic, downloadable form only. No materials are shipped. After the product is purchased, you receive an e-mail with the license number that fully enables the product to function indefinitely. 

Return Policy
All our products are non-refundable. Before purchasing, please download the product and evaluate it. Once the product is activated and used, it is non-refundable.

When you have the right for a refund
We will refund your money if our software does not perform a listed function that it supports and we can't fix it within 5 business days.

Single Support Cost.  If, for any reason, you have received support and consequently refuse to receive additional support from ACT-To-Outlook to resolve any issues with the software, the full amount of your purchase price less a single support charge will be returned to you. Our goal is to provide our customers with the best support possible.

Licensing
act-to-outlook Inc. products are licensed to be used only by the user that purchased the license. Each license number is unique and act-to-outlook Inc. keeps track of all the licenses and each respective customer. All licenses are non-transferable and are tied to the machine and user. Re-activating the same license on multiple system is forbidden unless approved they 123Sync.com. Sharing of a license number is illegal and such practice will be prosecuted in a court of law.

Upgrade Policy
Unless stated otherwise, all customers receive free upgrades for 30 days after purchasing product.

Credit Card Policy
act-to-outlook Inc. processes all credit cards on the day of receipt. All cards are charged in U.S. dollars.

Money Order and Check Policy
act-to-outlook Inc. accepts both money orders and checks in U.S. denomination only. Wire transfers incur an additional $25.00 processing fee.

Privacy Policies

act-to-outlook Inc. is the only owner of the information obtained in this web site. Our policy is not to sell, share, or rent our user information.

Online Purchases
All our online purchases are handled by an outside company. We do not keep any credit card information from our customer base. Any credit card issues must be dealt with the eCommerce provider chosen to process that credit card.

Links and references.
We are not responsible for the privacy policies of sites that we link with. Please read the site's privacy policy.

Newsletters
We periodically send out newsletters. If you have provided us with your email, you will receive the newsletter. Instructions to unsubscribe are included in the newsletter.

Trial Downloads
All our products may be downloaded and tried before you purchase.

Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall act-to-outlook Inc. be liable for any special, incidental, indirect, or consequential damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use of or inability to use the software products or the failure to provide support services.

Support Policies

act-to-outlook Inc. provides free support 30 days after the purchase of the product. Any other support beyond 30 days falls under the guidelines of the 3 types of support provided to our customers.

 

act-to-outlook.com provides 3 types of support:

30-Day Unlimited Support For 30 days after your purchase, act-to-outlook.com provides unlimited phone and email support to resolve any issues you may have with your individual installation.
We would like to call or email you to provide you support depending on the nature of the issue you are having. Use the problem report form and we'll contact you.
Free 1-Year Email Support You have free email support up to 1 year after the purchase of your product. Use the problem report form and we'll contact you.
Support beyond the 1-year limitation if your purchase date is beyond the 1-year limitation, you can purchase support at $175/Hour. To purchase support, click here.  
Phone Support If you require phone support, we provide it at a charge. Our rates are $175/Hour or per incident. If you desire to purchase phone support, click here.

Upon purchase, you will be contacted by one of our specialists. Please specify product and support issue on your order.